Errors

1xxx - Internal Errors

Description

Internal errors which occurs independently from the user input, f.e. when some internal calculation is broken even the user input was correct or some external service provider has some trouble to perform the actions.

Exceptions

  • ProductInternalException

  • ProductBackendproviderException

List

Code

Short

Description

1001

Invalid params

Some internal input parameters are wrong. Or some external service returns some unexpected result.

1002

Payment checkin wasn't save in db

The internal Yii dbt model/component for payment checkin didn't store given record in database

1003

transaction creation failed

The internal call of procedure creating a transaction failed

1004

payment container creation failed

The internal call of procedure creating a payment container failed

1005

not captured

Connection with transact to capture given amount with trace_id was not successful

1006

Invitation email sending failed!

The invitation email could not be sent

1007

Could not cancel loyalty transaction

The Cancel method of loyalty transaction returned false (something went wrong in backend)

1008

Fetching available payment methods failed

The internal call of procedure which fetches available payment methods failed

1009

Payment transaction creation failed

The internal call of procedure creating a POS transaction failed

1010

Basket item creation failed

The internal call of procedure creating a basket item in secupay backend failed

1011

VTC id not set

No VTC ID given to start prepaid sale

1012

Saving PayPal communication entry failed

The internal call of procedure which saves PayPal communication entry failed

1013

Webterminal not activated for account [ACC_XXX]

Doesn't exist smart device (type: loyalty_webterminal) assigned to user account

1014

Missing trace_id

Transact trace_id is missing for given trans_id

1015

Missing transact credentials

Transact credentials are not configured for your contract

1016

Card validation failed

Card validation failed

1017

Setting checkout flag failed

The internal call of procedure which sets the checkout flag failed

1018

Saving Transact push failed

The internal call of procedure which saves the Transact push data failed

1019

Getting order_id of a PCI failed

The internal call of procedure which gets the order_id of a PCI failed

1020

Setting order_id of a PCI failed

The internal call of procedure which sets the order_id of a PCI failed

1021

The given client credentials where rejected by PayPal.

Check the entered PayPal credentails of the contract.

2xxx - Authentication Errors

Description

All kind of errors which occurs when something is wrong with the authentication or the authorization, e.g. if the user have not enough rights to execute this action.

Exceptions

  • ProductUnauthorizedException (authorization is missing or session is invalid)

  • ProductNotAllowedException (ACL check fails)

  • ProductSecurityException

  • ProductLockedAccountException (General Account is locked)

  • ProductExpiredPasswordException (Password was not changed for more then 90 days)

List

Code

Short

Description

Description translated

2001

Transaction was not created by secuconnect API

The payment transaction was not created by using the secuconnect API. So not all required data can be loaded.


2002

Invalid contract

You are not allowed to access the data of this contract.


2003

Valid auth token required



2004

Referenced contract access denied



2005

Locked Account

Login not possible. Please contact our support.

Login nicht möglich. Bitte kontaktieren Sie unseren Support.

2006

Locked Account

Password recovery not possible. Please contact our support.

Passwortwiederherstellung nicht möglich. Bitte kontaktieren Sie unseren Support.

2007

Invalid Credentials

The entered login credentials are invalid.

Die eingegebenen Benutzerdaten sind nicht korrekt.

2008

Start with debit method directly not possible

API user must firstly prepare the STX, so that the payment method is already saved in STX. Therefore sending it as execStart parameter is not needed and allowed.


2009

Starting not approved, debit transaction not possible

If the debit payment transaction was not prepared (scored) the smart transaction can not be started.


2010

not allowed to start/update/prepare smart transaction

The current status of given smart transaction blocks the possibility of its updating, starting and/or preparing.


2011

Not allowed to cancel transaction with status

Only transactions with status ok are allowed to be cancelled for now.


2012

Not allowed to handle loyalty transactions

The given device is not allowed to handle loyalty transactions because no General Device is assigned to it or no Loyalty contract Option is set for merchant.


2013

Not allowed to cancel loyalty transaction

The loyalty transaction which is related to given Smart Transaction is not the latest transaction of the merchantcard and can therefore not be cancelled.


2014

Ident is locked



2015

Invalid prepaid configuration on device



2016

Password is expired

Your password has expired. Please visit {recovery_url} and assign a new one.

Ihr Passwort ist abgelaufen. Bitte vergeben Sie ein Neues unter {recovery_url}.

2017

Locked Account

Highest number of unsuccessful Logins reached. Your account has been suspended for 30 minutes.

Höchstanzahl an fehlerhaften Authentifizierungsversuchen erreicht. Ihr Account wurde für 30 Minuten gesperrt.

2018

password already used

Your password could not be changed because it has to be different then one of your last 4 used passwords.

Ihr Passwort könnte nicht geändert werden, da das neue Passwort sich von den letzten 4 verwendeten Passwörtern unterscheiden muss.

2019

password too weak

Passwords require a minimum length of at least 8 characters and contain a mix 3 out of 4 characters-types: upper-case letter, lower-case letter, Numeric and special characters (single, quotes, double quotes, ampersands and space not allowed)

Das Passwort muss mindestens 8 Stellen enthalten und drei der vier folgenden Kriterien erfüllen: ein Großbuchstabe, ein Kleinbuchstabe, eine Ziffer, ein Sonderzeichen (Ausrufezeichen, & und Leerzeichen sind nicht erlaubt).

2020

Not allowed to call finalize with mixed basket structure



2021

Not allowed to start transaction with mixed basket structure and payment method [$method]



2022

Not allowed to call prepare with mixed basket structure



2023

Card is not valid

Card is not valid


3xxx - Action Errors

Description

Errors which occurs when the action can not be executed successfully, e.g. if some external data provider returns no reponse for the given input.

Exceptions

  • ProductNotFoundException

  • ProductDuplicateException

  • ProductUpdateFailedException

  • ProductMethodNotAllowedException

  • (ProductNotEnoughBalanceException)

  • (ProductBlacklistedException)

  • ProductUnknownActionException

  • (ProductPasscodeIncorrectException)

List

Code

Short

Description

Description translated

3001

Cannot capture the payment transaction

Some error occurs on capture the payment transaction.


3002

Capture is not possible for prepay transactions

For prepay transactions there is no capture call possible.


3003

The referenced payment contract does not allow to create transactions

Your payment contract does not allow you to do this payment.


3004

The current status of the payment does not allow to capture it

The status of the payment method does not allow this action.


3005

Cannot cancel/refund the payment transaction

Some error occurs on cancel/refund the payment transaction.


3006

Payment method not available (for this customer)

The scoring give some negative or unexpected result


3007

Subscription not available

You can not make a recurring payment for this payment transaction.


3008

Payment checkin already exists

You can not add a payment checkin with given data


3009

Payment customer already exists

You can not add a payment customer with given data


3010

Payment container for given customer already exists

You can not add a payment container with given iban


3011

Invalid payment transaction id

The given payment transaction id is invalid.


3012

The mandatory field "transaction_list" is incorrect

The mandatory field "transaction_list" is empty or invalid.


3013

Payment contract is missing assigned apikey

The payment contract is not configured right


3014

Changing the accrual flag is not allowed

It is not allowed to set the accrual flag afterwards.


3015

Changing the accrual flag was not successful

An error occurs during update the accrual flag


3016

Transaction was not created by secuconnect api.

The payment transaction was created by an other API, please use these to update the transaction.


3017

Invalid contract

You are not allowed to access the data.


3018

The referenced payment contract does not allow this payment method: {name}

This payment method was not configured into your payment contract.


3019

Update basket is not allowed

You are not allowed to update the basket of the payment transaction


3020

Update was not successful

An error occurs during update


3021

Prepaid contract already exists

You can not add a prepaid contract with given data


3022

Not approved

In the most cases the scoring brought a negative decision


3023

account for [$email] already exists

There is already an account for this email

für diese E-Mail besteht bereits ein Account

3024

invitation for email [$email] already exists

There is already a valid invitation for this Email

es ist bereits eine gültige Einladung für diese E-Mail vorhanden

3025

Unkown payment method $method

Only predefined method may be used in execStart request.


3026

Source Device not found

No Smart device in session


3027

invalid id

object with given id could not be found


3028

unknown account

account can not be found by username


3029

No scoring schema defined for given method

As of now, scoring is possible only for debit and invoice


3030

unknown sales type

type of prepaid sales should be "sale_item" or "sale_report", sale_item is taken for now as default


3031

Payout transfer creation failed

Some required parameter was invalid.


3032

PayPal payment failed

Something went wrong with PayPal payment


3033

Shipping information update is not allowed

You are not allowed to add shipping information to the payment transaction


3034

Card is blacklisted

Card is blacklisted


3035

Not possible to create this transaction as recurring

No payment method container was found in the database to process recurring cc payments


3036

ident for credit card not given

Transaction is not referenced to any payment container


3037

credit_card payment failed

No strategy for processing the credit card payment


4xxx - Format Errors

Description

Errors which occurs when the given user input is invalid, f.e. if an invalid postal code (format) was given.

Exceptions

  • ProductFormatException

List

Code

Short

Description

Description translated

4001

Smart Transaction start method with incomplete input data

You can not start a payment for given smart transaction with incomplete input data (are needed: payment checkin id, payment customer id, payment container id)


4002

No accrual parameter was given

You need to fill the parameter "accrual" correctly.


4003

Sub basket is only for sub transaction allowed



4004

Sub transaction are not allowed



4005

Your contract doesn't allow to transmit stakeholder payment



4006

Sub transaction in sub basket is not allowed



4007

Sub basket in sub basket is not allowed



4008

The total of the sub transaction is incorrect



4009

The total of the stakeholder positions can not be higher than the transaction total



4010

The reference_id must be unique



4011

The combination of name and contract_id must be unique



4012

You can not mix apikey and contract_id



4013

The given contract_id is invalid



4014

The given contract_id is invalid (payment method not supported)



4015

prepare method: payment container/customer not set

You are not allowed to call request 'prepare' of smart transaction without payment container/customer data


4016

prepare method: unknown prepare method

You are not allowed to call request 'prepare' with given payment method name (secondary id)


4017

invalid salutation set for contact



4018

payment trans creation failed, unkown payment method

You are not allowed to start STX with given payment type.


4019

Payment container validation failed



4020

No Loyalty payment available

Loyalty recharge is not allowed

Kundenkartensystem nicht aktiviert

4021

Starting loyalty payment with incompatible ident

Loyalty recharge is not allowed if merchantcard was not set

Bitte fügen Sie eine Kundenkarte (oder Check-In) hinzu

4022

  • invalid shipment date

  • invalid shipment service provider

  • invalid tracking code

  • invalid invoice number



4023

Field transact_hash is missing in execGetCreditCardContainer's input

Field transact_hash is mandatory for this method


4024

Invalid date format for Bonroll app purchase order e-mail

Date must be in format "dd.mm.yyyy hh:mm"


4025

Invalid start method for STX

To call execStart in STX must be used one of predefined start methods, to be found in the model.


4026

Wrong format of success or/and failure URL

To create iframe link it is needed to set a correct urls for success and failure case


4027

Basket Info validation error



4028

Basket validation error



4029

Unacceptable quantity for basket item with ean



4030

Missing serialNumber for basket item with ean



4031

Invalid input for getAvailablePaymentMethods method of General/Contracts

is_demo has to be 0 or 1, and currency has to be a correct ISO 4217 currency code


4032

Validation error(s): ...

Validation errors connected with procedure data models


4033

Validation error(s): ...

Validation errors connected with payment data models


4034

Cannot retrieve payment instructions for TA with status !== 85 (invoice approved)

Payment instructions are available only for invoice transactions


4035

[Prepaid] vtc_id not set

No VTC ID given to start prepaid sales


4036

productId out of range (wrong ean13 format)

product id has wrong format


4037

[Prepaid] invalid vtc_id

given vtc_id does not match any vtc id from given prepaid item


4038

Validation error(s): ...

Validation errors connected with 'prepare' request of Smart Transaction


4039

The payment container has no customer data

The customer id of the given payment container is invalid.


4040

No valid payment container or transaction id

There are not enough payer information given, you need at least a transaction id or a payment container.


4041

Stakeholder payments are only allowed inside the sub-basket



4042

Sub transaction has no apikey



4043

The total of the item is incorrect



4044

The total of the sub-basket is incorrect



4045

Customer Email is incorrect

Email in the Customers contact is different from the email in the Checkin


4046

Impossible delivery configuration

Delivery of order is impossible with current merchant's delivery configuration


4047

Missing legal details

Error occurs when at least one of legal details document is missing


4048

Validation error(s): ...

Validation errors occured for CRUD operations on products


4049

Request failed due to an unsupported character in the input.

The input should be checked for unusual UTF-8 characters.