Troubleshooting

Problem

Possible Solution

There are no payment_links in the Smart Transaction.

Please check, whether all preconditions are fulfilled:

  • intent is either sale or authorization;

  • customer is set;

  • payment is not completed yet.

You also need to have an active contract condition for your payment method. There is also a distinction between productive and demo conditions. So you might have no productive or demo conditions active.

There is no payment_links item for a particular payment method.

You need to have an active contract condition for your payment method. There is also a distinction between productive and demo conditions. So the same payment method might be active for productive transactions, but not in demo mode, or vice versa.